How do I make a purchase on your site?Before you start shopping, we recommend that you read our Terms and Conditions. Once you have browsed our website, select the article you wish to purchase, put it in your shopping bag and click “buy”. You can then choose the type of secure payment you wish to use and, once your transaction has been verified and taken place, you will receive a confirmation e-mail about the status of your payment and order.
How do I know my new item will fit me?When you are viewing an item, a size and fit tab will appear next to it, simply cross-check this fit guide with your own measurements to ensure you have ordered the correct size. If the item is still not suitable once you try it on, we will gladly process a return and refund you the items price. Unfortunately, shipping costs are non refundable.
How do I know when my order will arrive?We will email you as soon as we have shipped your item, with a link which will enable you to track its way to you.
Are you going to have this product again in this size?Availability of an item is variable, so we advise you to use our “wait list” notification function and we will notify you when/if that particular item is back in stock.
Do you ship to my country?We ship worldwide using DHL. Please refer to our shipping costs and policies page for more information.
What payment methods does luxe-layers.com accept?We accept all major credit and debit cards: Visa, MasterCard and American Express.
Is it safe to use my credit card online at luxe-layers.com?At luxe-layers.com all payments are made using the most advanced technological systems and coding methods. Luxe-layers.com is SSL compliant and is operated by Sagepay.
How can I expect to receive the goods?All orders will be delivered in beautiful luxurious luxe-layers.com packages, which will aim to protect your goods and ensure that they reach you in perfect condition.
Are all your brands legitimate?All our items are 100% genuine.
Can I cancel my order?You may cancel your order before we notify you of shipment, unfortunately if the order has already been shipped and charged to your card, we will no longer be able to cancel it and will have to process a return, if you so wish.